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Based on the description, it appears that you are getting an error message 'that it is not installed, and I'm getting a code 43 message' when using the phone. I will be happy to help you with this issue.
- Have you made any changes on the computer prior to this issue?
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The error code that you are getting is due to one of the drivers controlling the device notified the operating system that the device failed in some manner.
Method 1: I would suggest you to follow the steps from the link to run the troubleshooter and check if it helps.
Open the Hardware and Devices troubleshooter
http://windows.microsoft.com/en-US/windows7/Open-the-Hardware-and-Devices-troubleshooter
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Method 2:You may also try uninstalling and reinstalling the drivers and check if the issue persists.
To resolve this problem, do the following:
1. To open Device Manager, click Start, click Search programs and files, and then type Device Manager. A list of available matching items appears above the search box; click Device Manager. Device Manager opens with your computer name at the top and a list of devices that are installed on your computer beneath your computer name.
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2. Locate the malfunctioning device in the list of devices, right-click the device, and then click Uninstall. When a warning message appears that you are uninstalling a device from your system, click OK. Device manager uninstalls the device.
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3. Right-click your computer name in Device Manager and click Scan for hardware changes. Device manager scans your system and automatically reinstalls your device.
4. Right-click the device and click Properties. On the General tab of the device Properties dialog box, in Device status, you should see the message. This device is working properly.Linux serial console setup.
For reference:
Code 43: Windows has stopped this device because it has reported problems
Tips for solving problems with USB devices (Applies to Windows 7)
http://windows.microsoft.com/en-US/windows-vista/Tips-for-solving-problems-with-USB-devices
Method 3: If the issue persists, I would suggest you to follow the steps from the Sony support link and check if the issue persists.
Problems connecting to PC Companion and computer using USB cable
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For reference: